Having a problem with the site (purchasing, account-related questions etc) or with Nucleus SoundLab-branded products? Please read the FAQs below first before contacting us! If you still have questions, feel free to contact us directly and we are happy to assist.
Having a problem with any other vendor’s products? To get the most accurate assistance, it’s best to contact the vendor themselves through the contact form on their vendor page. You can easily reach any vendor from the vendor list page.
It has never been this simple. Just click ‘Download’ on any free product page. You will be prompted for your first name, last name and email address. After entering that info you’ll be directed to a download page, as well as sent a download link via email.
The main reason is we simply don’t have enough bandwidth to support free downloads otherwise. The secondary reason is that we would like to keep in touch with you regarding upcoming products and sales. So, registered users will receive our email newsletter with info on new products, promos and freebies.
If that is too much for you – simply unsubscribe from the newsletter once you receive one. We don’t mind (much!). If you choose to unsubscribe, you’ll keep your account here, and your ability to download new free products.
That’s because there aren’t any. From the readme file (its there for a reason – just sayin’!)
“About the refill itself: No combinators or patches have been created. Since these sounds are not multisamples, all you need to do is load them up in a NN-XT or NN19 and layer them up in a Combinator.
To do this, just open up a Reason sampler, click the ‘browse sample’ button (see the Reason helpfile for the location of this button) and navigate to the Drone Structures Refill. Open the ‘sample’ folder inside and load any of the hundreds of pads and textures within!”
You can choose ‘Credit Card’ upon checkout. That is a direct credit card purchase that does not use Paypal whatsoever.
If your order has been processed and confirmed, you can download all your products by clicking ‘Login’ on the main menu of our site. All your downloads are listed inside.
If you’ve ordered and your product is not showing up in that list, then it could be possible that you’ve paid by Paypal e-Check. In that case our system needs to wait for the payment to clear before activating your download links.
If that doesn’t apply to you, feel free to contact us with the link above and we’re happy to help.
If you would like to sell (transfer) the license of any of your NSL products you can do so for a nominal fee of $25. This fee covers multiple products to a single recipient. The new owner of the license will be entitled to updates, support, as well as special NSL-customer only deals and prices. Please file a support ticket if you would like to initiate a transfer. Be sure to include your proof of purchase (email receipt) with your ticket.
Make certain you understand exactly what you are purchasing. If you do not, contact us first please. All sales are final and there are no refunds.
It depends on the ReFill. Here is the rule: Reason is fully backwards compatible, so if you have a higher version than is required by the ReFill – you are fine.
Example: Pantheon I requires Reason 4. But it works just fine in Reason 5, 6, 7 or 8 (and probably all future versions!)
Obviously if you have a lower version than is required, you’ll experience compatibility problems.
Most of our products come with installation instructions as either a PDF or text file. Have a look there first. But in general its very simple – put all .rfl files into your Reason folder – or a folder that belongs to your Reason browser favorites list.
Note that some ReFills come packaged as two or more .rfl files, so make sure they all go in the same folder.
Unfortunately we do our best but it’s hard to support all browsers. We recommend Chrome or Firefox for the best experience.