Support

Having a problem with the site (purchasing, account-related questions etc) or with Nucleus SoundLab-branded products?  Please read the FAQs below first before contacting us!  If you still have questions, feel free to contact us directly and we are happy to assist.  Secondly, you can also try the livechat widget in the bottom-right corner of the screen.

Having a problem with any other vendor’s products?  To get the most accurate assistance, it’s best to contact the vendor themselves through the contact form on their vendor page.  You can easily reach any vendor from the vendor list page.

I cannot get the free downloads to work

It has never been this simple.  Just click ‘Download’ on any free product page.  You will be prompted for your first name, last name and email address.  After entering that info you’ll be directed to a download page, as well as sent a download link via email.

Why do you need my email address before I can download?
I do not see any patches inside Drone Structures

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